Profile summary
Full career history available on LinkedIn.
Glasgow, UK - Product, Delivery & AI
I shape complex digital delivery into reliable, governed services.
Product, delivery and technology leadership across enterprise platforms, financial services, SaaS, service operations and AI-enabled product work. Based in Glasgow, I help teams clarify priorities, manage delivery risk and convert ambiguous requirements into usable digital platforms.
20+ years
Technology and delivery leadership
Glasgow
UK-based, internationally experienced
MSc
Advanced Computer Science, Strathclyde
PRINCE2, ITIL & AWS
Governance, service and cloud architecture
Professional Profile
Product judgement, delivery governance and technical depth.
I am Vijay Koushik Dwarakanath, a Glasgow-based Technical Product and Delivery Manager working across product ownership, stakeholder alignment, Agile delivery, service readiness and technology-led decision-making.
LinkedIn carries the full role history. This site presents a concise view of my judgement, operating style and the product, delivery and service environments where I add value.
What I Bring Together
Effective delivery sits between users, technology, risk and service quality.
Product work becomes valuable when priorities, constraints, evidence and operational realities are made explicit. I help teams translate that complexity into decisions, delivery plans and services that can be governed with confidence.
Product
Judgement
Translation Layer
User Needs
Technical Constraints
Service Reliability
Risk Control
Data & AI Evidence
Business Priorities
Convert judgement into direction
Protect service quality after launch
Delivery Approach
How I move work from ambiguity to operational value.
Effective delivery has a disciplined rhythm: establish the problem, shape the decision, build with the right capability, then stabilise the service so it can operate with confidence.
Diagnose
Problem definedClarify users, objectives, constraints, risks and the assumptions that have not yet been made explicit.
Structure
Decision framedTranslate priorities into roadmap choices, delivery options and a plan the team can commit to with confidence.
Deliver
Work releasedCoordinate design, engineering, testing, release decisions and transparent progress signals.
Assure
Service stabilisedEmbed service readiness, feedback loops, fixes, governance and the next measurable improvement.
Delivery workspace
Decisions made explicit
Roadmap
Backlog
Risk log
Risks
Release
AI, RAG & LLM Work
How I shape AI into usable product workflows.
I work with AI as a product and service layer: grounding LLM responses in trusted sources, shaping RAG retrieval, defining agent boundaries, testing behaviour and connecting outputs into governed operational journeys.
01
Trusted sources
Documents, policies, service knowledge, data and operational context.
02
RAG retrieval
Find the right context, preserve source boundaries and reduce unsupported answers.
03
LLM reasoning
Summarise, classify, draft, explain, compare and ask for clarification.
04
Evaluation
Test prompts, source use, edge cases, refusals and failure behaviour.
05
Human review
Keep judgement, escalation and approval visible where confidence matters.
06
Service action
Connect outputs into APIs, workflows, support journeys and delivery decisions.
Product layer
Useful AI = sources + retrieval + LLM behaviour + evaluation + trust.
Design answers around trusted sources, citations, freshness and no-source fallback.
Define what an AI workflow can do, ask, trigger, escalate or refuse.
Connect AI behaviour to APIs, data flows, permissions and reliable service operations.
Use evaluation sets, review points and operational controls before AI becomes live.
Experience Arc
From technical depth to product and delivery leadership.
LinkedIn carries the full role-by-role record. This summary highlights the progression from hands-on technology and service operations into delivery ownership and product leadership.
Base
Technical depth
Direction
Delivery ownership
Now
Product leadership
Product leadership
Do Tank, Glasgow
Digital product strategy and delivery across websites, SaaS-style platforms and service-led client work, bringing product structure, delivery rhythm and practical AI/service thinking into cross-sector engagements.
Technology direction
Indians Aboard / Exponate Online Service
Led technology direction for SaaS and digital platforms, balancing scalability, security, QA, roadmap decisions, governance and engineering delivery.
Technical foundation
Independent Contractor, Redstone, Trimble, Sutherland
Built the technical foundation behind my product work across infrastructure, financial systems, mobile and web platforms, service operations, support and client delivery.
Credentials
Credentials supporting the product work.
A concise proof layer for the combination I bring: computer science, delivery governance, service management and cloud architecture.
Academic depth
MSc Advanced Computer Science
University of Strathclyde, Glasgow
Delivery governance
PRINCE2 Foundation & Practitioner
Structured project governance, delivery assurance and control.
Service quality
ITIL v4 Foundation
Service management, operational quality and continual improvement.
Cloud architecture
AWS Solutions Architect - Associate
Cloud architecture knowledge for scalable, resilient services.
Contact
Open to senior product, delivery and AI-enabled service opportunities in the UK.
Best fit: technical product, digital product, delivery leadership and product-led transformation roles where judgement, governance, service quality and structured execution matter.
Technical product
Delivery leadership
AI product work
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